ESM on Now -- Remove silos and let work flow

Published by ServiceNow

For more than three decades, the multi-functional shared services operating model has been transforming from a back office, low-cost service to an integrated Enterprise Service Management (ESM) model. It has evolved to drive business value for the organisation, meeting both external  and internal customer demands as well as elevating the user experience.

Download now to discover more about Enterprise Service Management and the key benefits.

Download Now


Required fields*

Please agree to the conditions

By requesting this resource you agree to our terms of use. All data is protected by our Privacy Notice. If you have any further questions please email

Related Categories Shared Services, HR Service Delivery, Workforce Management, Change Management

More resources from ServiceNow